Return Policy

If you are not entirely satisfied with your purchase, we're here to help. For any questions or con-cerns regarding your order, please contact us at [email protected].

If you are not completely satisfied with any of our products, you have fourteen (14) calendar days from the date on which you receive an order, to notify us that you would like to make a return.

To be eligible for a return, your item must be in its original packaging.

Returns may be taken to any of our Alt. Vape store locations, or shipped back to our warehouse with a return label. Please contact [email protected] to receive a return label.

Alt. Vape will cover the cost of shipping and handling on returns as long as the item is in its original packaging, and we are notified of the return within 14 days of the order being received.

If the above requirements are met, you may either exchange your product for another, or receive a store credit equal to the value of your returned item(s).